Refund and Returns Policy

Effective Date: 6 January 2026

Thank you for shopping at Microba. We value your trust and aim to ensure a fair and transparent experience for all customers. Please read this policy carefully before making a purchase.

1. Eligibility for Returns

You may request a return within 14 days from the date you receive your item, provided that:

  • The item is unused, unopened, and in its original packaging

  • The item is in the same condition as when it was delivered

  • You can provide a valid proof of purchase (order number or receipt)

Items that are NOT eligible for return or refund include:

  • Opened or used consumable products (including food, beverages, supplements, or similar items)

  • Perishable goods

  • Digital products, downloadable materials, or services once accessed or delivered

  • Gift cards

  • Items clearly marked as final sale

2. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

When contacting us, please include:

  • Your order number

  • Clear photos or videos showing the issue (including packaging and product)

Upon verification, we will offer a replacement, refund, or another appropriate resolution.

3. Refund Process

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Processing time is typically 5–10 business days

  • Actual refund timing may vary depending on your bank or payment provider

Please note:
Shipping and handling fees are non-refundable, unless the return is due to our error (damaged or incorrect item).

4. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a mistake on our part

  • We strongly recommend using a trackable shipping service

  • We are not responsible for items lost or damaged during return shipping

5. Exchanges

Exchanges may be offered depending on product availability. If you wish to request an exchange, please contact us first for instructions.

6. Order Cancellations

Orders may be cancelled within 2 hours of purchase, provided the order has not yet been processed or shipped.

Once an order has entered processing or has been shipped, it can no longer be cancelled.

7. Contact Information

For any questions regarding refunds, returns, or cancellations, please contact us:

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