Privacy is part of
how we build trust.

Your privacy is important to us. This Privacy Policy explains how MICROBA collects, uses, stores, shares, protects, and otherwise processes your information across our ecosystem.

Effective 14 August 2026 Version 2.1

PAGE 1 OF 5

The principles behind
our privacy approach.

Protecting Your Information

We use appropriate security measures and access controls.

Purpose and Transparency

We collect only what is needed and explain how it is used.

Your Rights and Control

You have meaningful rights over your personal data.

Responsible Ecosystem

We operate with integrity, fairness, and accountability.

ABOUT THIS POLICY

One policy across
the MICROBA ecosystem.

This Privacy Policy explains how MICROBA collects, uses, stores, shares, protects, and otherwise processes personal data when you visit MICROBA websites, create or use a MICROBA account, participate in MICROBA programmes or community features, purchase products or services, use MICROBA digital experiences, communicate with us, or interact with MICROBA systems including AI-assisted services.

This Policy should be read together with the applicable MICROBA Terms and Conditions, Refund Policy, Disclaimer, and any additional notices presented for a specific service or activity.

OUR APPROACH TO PRIVACY

Privacy belongs inside
the architecture.

MICROBA is designed as a connected ecosystem. Different parts of the platform may process different information for different purposes.

Collect information for defined and legitimate purposes.

Use only information reasonably necessary for those purposes.

Maintain appropriate security and access controls.

Keep operational responsibilities separated between MICROBA systems.

Preserve transaction, security, programme, and audit records where necessary.

Provide meaningful information about how personal data is used.

Respect applicable privacy and data-protection rights.

Use AI and automated systems responsibly and with appropriate authorization boundaries.

We do not treat personal data as a product for sale.

WHO THIS POLICY APPLIES TO

Different relationships.
One responsibility.

Website visitors

Registered members

Customers

Guest customers who purchase without registration

Prospective members & customers

Persons entering via referral or invitation

Affiliates & programme participants

Community participants

Users of products, experiences, support or AI services

Administrative or operational users

Other persons legitimately processed

You may generally explore public MICROBA content without becoming a member.

Where permitted by the applicable Product or service, you may also join MICROBA or make a purchase without having an affiliate, sponsor, or referral relationship.

Identity & Contact Information

Full name
Nickname or preferred name
Email address
Telephone number
Date of birth where required
Original/dominant gender where required for an approved Product calculation
Country, city or region
Member ID (MID) for registered members
Account or profile IDs for registered members
Guest customer reference where applicable
Other information needed for the relevant identity, Product, or transaction purpose

Account & Authentication Information

Account status
Email verification status
Authentication records
Login & session information
Security events
Device / session records
Account recovery & security-related information

Profile Information

Avatar
Profile image
Biography or public profile information
Preferences
Membership-related information
Profile completion information
Information you choose to make visible

Location & My Places Information

Saved addresses
Default Place
City
Country
Postal code
Latitude & longitude
Timezone
Place labels or descriptions
Other location context

Products & Experiences Information

Products viewed
Experiences accessed
Content interactions
Programme participation
Feature usage
Results and outputs
Preferences related to products or experiences

Commerce & Transaction Information

Orders
Products purchased
Guest or member customer context
Payment information processed securely by payment partners
Invoices & receipts
Billing or fulfilment details where applicable
Refunds, returns & adjustments
Purchase history

HIVE / Affiliate Information

Fixed sponsor relationship where established at registration
Direct Members
HIVE membership status
Qualification and qualifying SET records
Referral alias and referral activity
Nectar programme wallet-point ledger and commission history
Programme participation and audit records

SA (MICROBA SA) Information

SA provision and entitlement
Serialized SA identifiers
SA ownership and pending entitlement
SA transactions (selected, transferred, spent, redeemed, returned or recycled)
PETI BESI / SA Pool references where relevant
SA programme participation and audit history

Community, Support & Technical Information

Community interactions
Messages & support communications
Support tickets
Feedback & surveys
Technology usage
Device, browser & usage data
IP address where applicable

Guest, Member & Product Context

Guest purchases do not require a MICROBA PROFILE or MID. COMMERCE may retain the minimum customer and transaction information needed to process and evidence the Order.
For registered members, PROFILE remains the authority for canonical member identity and saved Places. PRODUCT consumes only approved information required for the relevant Product experience.
For a MICROBA Moment, PRODUCT may process the minimum approved calculation inputs and preserve the required historical Product snapshot. Guest commercial identity must not be represented as a fake MID or member record.
Device location may be used when permitted. Where unavailable for a registered member, the Theme Shared Location Context may fall back to the PROFILE Home Address. System-resolved latitude, longitude and timezone metadata are not treated as user-authored fields.

Additional Notes

We only collect information that is reasonably necessary for the purposes described in this Policy or in the notice presented at the time of collection.

If you do not provide certain information, some features, products or services may not be available to you.

We do not intentionally collect special categories of personal data unless required by law or clearly authorised.

How We Collect Information

We collect information directly from you, automatically through your use of MICROBA systems, from trusted service providers acting on our behalf, and from other sources where permitted by law.

MID & Living Identity

We use your information to create and maintain your MID and Living Identity, manage your profile, account status, and preferences, and provide you with a personalised ecosystem experience.

Personalised Experiences

We use your data to deliver relevant content, programme recommendations, features, and communications that match your interests and journey within MICROBA.

Commerce, Orders & Payments

We use your data to process orders, manage payments, issue receipts, handle delivery or fulfilment, manage refunds and returns, and maintain purchase history.

HIVE / Referral Programme

We use information to manage fixed sponsor relationships, one-level Direct Networks, qualification, referral aliases, qualifying SET records, Nectar programme wallet points, eligible 9% direct-sponsor commissions, and HIVE audit history.

SA Programme Records

We use your information to manage SA provision, realized or pending entitlement, serialized SA selection and ownership, transfers, use, redemption, recycling through PETI BESI, and related programme records in accordance with applicable programme rules.

Communications & Support

We use your data to respond to your inquiries, provide support, send important service messages, programme updates, security alerts, and other operational communications.

HOW WE USE PERSONAL DATA

To provide, operate, and improve MICROBA products, services, and experiences.

To manage accounts, identities, and security.

To process transactions and payments.

To operate and optimise HIVE, SA, and other programmes.

To communicate with you about your account, orders, and activities.

To enforce our Terms, policies, and applicable laws.

To analyse usage, improve performance, and develop new features.

To protect against fraud, abuse, and security threats.

To comply with legal obligations and lawful requests.

LEGAL BASIS & CONSENT

Performance of a contract: To provide the services you request.
Legitimate interests: To operate, secure, and improve MICROBA.
Legal obligations: To comply with applicable laws.
Consent: Where required or requested for specific processing.

COOKIES & SIMILAR TECHNOLOGIES

We use cookies and similar technologies to keep you signed in, remember your preferences, understand how visitors use our websites, improve functionality, and support marketing activities where permitted. You can control cookies through your browser settings.

Service Providers & Third Parties

We may engage trusted service providers to help us operate the platform, process payments, deliver products, host services, analyse data, or provide communications.

Payment processors
Cloud and hosting providers
Analytics providers
Communication service providers
Professional advisors and auditors

International Processing

MICROBA is operated in Indonesia. Your information may be processed or stored in Indonesia or in other countries where MICROBA or our service providers operate. We ensure that appropriate safeguards are in place in accordance with applicable privacy laws.

AI, Chatbot & Automated Systems

MICROBA may use AI, machine learning, chatbots, and automated systems to assist with answering questions, content recommendations, fraud prevention and security monitoring, data analysis, system improvement, personalisation, and experience optimisation.

AI systems are designed with appropriate authorisation boundaries, human oversight where required, and safeguards to protect your privacy.

Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect personal data, including:

Encryption in transit and at rest
Access controls and role-based permissions
Secure development and system hardening
Regular security monitoring and threat detection
Backup, disaster recovery, and business continuity
Secure authentication and session management

No security system is completely foolproof, but we continuously monitor and improve our security posture.

Data Retention & Historical Integrity

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Operational Data

Current data needed to operate your account, provide services, and deliver experiences.

Historical Records

Transaction, programme, security, and SA records are preserved as part of MICROBA's historical integrity and compliance requirements.

Secure & Controlled

Data is stored securely with appropriate access controls. Some data may be retained beyond account closure where required by law.

Current Data vs Preserved Historical Truth

CURRENT DATA (OPERATIONAL)

Used daily to deliver services and experiences.

Login & session information
Profile and preferences
Orders and payments (active)
Support interactions (ongoing)
Real-time security monitoring

PRESERVED HISTORICAL TRUTH

Kept for integrity, compliance, and ecosystem continuity.

Transaction records
SA ledger and serials
Audit and security logs
Programme participation records
Historical communications

Preserved records are not used for day-to-day operations but are essential for transparency, traceability, legal compliance, dispute resolution, and the long-term integrity of the MICROBA ecosystem.

PeopleTrained & accountable teams

ProcessPolicies, controls & continuous improvement

TechnologySecure, monitored & resilient systems

GovernanceOversight, audit & responsible use

Your Privacy Rights

Access and receive a copy of your personal data.
Correct inaccurate or incomplete data.
Delete or request erasure of your data.
Restrict or object to certain processing.
Data portability where applicable.
Withdraw consent at any time where processing is based on consent.

To exercise your rights, please contact us using the details below.

Account Closure & Deactivation

You may close or deactivate your MICROBA account at any time.

Please note:

We may retain certain information as required by law or for historical, security, and audit purposes.
Anonymised or aggregated information may be retained for operational and analytical purposes.

Public Profiles & Community

Information you choose to make public, such as profile details, posts, reviews, or comments, may be visible to other users.

Be mindful of the information you share.
You are responsible for the content you post in public spaces.
We are not responsible for how others use information that is publicly available.

Children

MICROBA services are not directed to children under the age required by applicable law.

We do not knowingly collect personal data from children without verifiable parental consent.
If you believe we have collected data from a child, please contact us so we can review and take appropriate action.

Communications

We may contact you for account-related matters, service updates and security alerts, important notices, programme or event information where permitted, and support responses.

You may update your communication preferences in your account settings.

Policy Changes

We may update this Privacy Policy from time to time.

Changes will be posted on this page with the updated “Last Updated” date.
Material changes will be communicated through appropriate channels.
Your continued use of MICROBA services constitutes acceptance of the updated Policy.

Responsible Entity

MICROBA is operated by:

PT Nusaraya International Resources
Jl. Delima Masino No. 23, Perumahan Perwira Sari, RT 002 / RW 008, Kelurahan Perwira, Kecamatan Bekasi Utara, Kota Bekasi, Jawa Barat 17122, Indonesia

We are responsible for personal data we process in connection with MICROBA services.

Contact & Privacy Requests

For privacy inquiries, requests, or concerns, please contact us:

hello@microba.co
https://microba.co/

Plain-Language Summary

We collect only what is needed.
We use your data to deliver and improve MICROBA services.
We protect your data with strong security and responsible technology.
We preserve important records for integrity, compliance, and continuity.
You have rights and control over your data.
We are transparent and accountable.

10 — CLOSING STATEMENT

Trust is at the heart
of MICROBA.

We are committed to protecting your personal data, upholding your rights, and building a safe, transparent, and respectful ecosystem — today and for the future.

Respect for YouProtection by DesignIntegrity in ActionSustainability for Tomorrow

Together, we return to origin.

Last updated14 August 2026 · Version 2.1 Policy applies toAll MICROBA platforms, services, programmes, and related experiences. Questions?We are here to help.