Document: MICROBA COMMERCE User Manual Document rev: 1.0.0 Describes: MICROBA COMMERCE 1.8.0 Classification: User Updated: 2026-09-07 Supersedes: Previous MICROBA COMMERCE User Manual versions
MICROBA COMMERCE User Manual
1. Purpose
COMMERCE manages the purchase transaction, order record, payment state and fulfilment coordination for MICROBA products.
2. Checkout
During checkout, verify:
- selected product
- quantity
- currency
- buyer/contact information
- referral context where applicable
- required legal/consent acknowledgements
Do not submit the same checkout repeatedly if the first request is still processing.
3. Order confirmation
After a successful checkout, the order confirmation should provide the order identity and the next available action.
Members can later access order information through the approved Commerce/Profile member view.
4. Referral attribution
Commerce carries the immutable referral MID into the transaction when a valid PROFILE referral context exists.
That referral attribution is specific to the transaction and does not alter the buyer's Sponsor relationship.
5. Payment and Nectar
Commerce records the paid order and provides the authoritative transaction information needed by downstream modules.
Where HIVE rules permit, an eligible referral/direct-sponsor reward may be calculated from the completed purchase.
6. Digital fulfilment
A completed order may initiate Product fulfilment such as Microba Moment certificate generation.
If fulfilment reports an integrity or snapshot error, keep the order reference and contact Admin. The order should be repaired/retried through controlled fulfilment tools rather than by editing records manually.
7. Refunds
Refund availability depends on the purchased Product's governance. Microba Moment is currently non-refundable.
Where a refund is permitted for another product in the future, downstream rewards may be reversed according to the relevant rules.
8. Order history
Members should use their Commerce/Profile order view to review:
- order reference
- purchase date
- currency and amount
- product/quantity
- fulfilment status
- available certificate or digital-delivery actions
9. Troubleshooting
Checkout remains on the same page
Review any validation notice shown on the page, particularly date/time or required-field errors.
Fulfilment error
Record the exact error code and order number, then contact Admin.
Referral reward appears wrong
Provide the order number and the referral link/context used for that transaction.