Document: MICROBA PRODUCT User Manual Document rev: 1.0.0 Describes: MICROBA PRODUCT 2.8.4 Classification: User Updated: 2026-09-07 Supersedes: Previous MICROBA PRODUCT User Manual versions

MICROBA PRODUCT User Manual

1. Purpose

PRODUCT defines the MICROBA product experience and the authoritative product configuration used by Commerce.

The current core product is Microba Moment.

2. Product page

The Microba Moment product page presents the product, its purchase controls and the current enabled currency context.

Enabled currencies may include:

• IDR
• MYR
• NZD

The default may be determined by current product configuration and location/currency rules.

3. Quantity and SETs

The member or visitor selects the permitted quantity before purchase. Product logic determines how the purchase quantity maps to SETs and downstream reward calculations.

4. Referral purchases

A valid PROFILE-owned referral link can attribute a purchase to the referring MID.

Referral attribution:

• can apply to visitor or registered-member purchases
• is transaction-specific
• does not replace a registered buyer's fixed Sponsor MID

5. Microba Moment fulfilment

After successful purchase, the system creates the committed Product snapshot and related Moment fulfilment data required for the certificate and consumption lifecycle.

A Moment is intended to be consumed only after its configured future availability time.

6. Certificate

A successfully fulfilled Microba Moment may produce a serialized certificate containing relevant moment information such as:

• certificate number
• recipient/member information as permitted
• moment time
• latitude and longitude
• readiness/consumption information
• QR access

The visual template can change independently from the immutable committed order/result data.

7. Refund policy

Microba Moment is currently non-refundable under the canonical product governance.

8. Errors and support

If fulfilment fails, do not create a second purchase merely to work around the error. Keep the original order reference and contact Admin so the order can be reviewed or retried safely.

Useful information to provide:

• order number
• certificate number if one exists
• exact error code
• screenshot of the error